Privacy policy
PHOEBE ATELIER — PRIVACY POLICY
PHOEBE Atelier respects your privacy and is committed to protecting the personal information you provide when visiting our website, placing an order, contacting us, or using our services.
This Privacy Policy explains what information we may collect, how we use it, how it may be shared, and the choices available to you.
By using the PHOEBE Atelier website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.
1. INFORMATION WE COLLECT
Depending on how you interact with PHOEBE Atelier, we may collect information including:
Personal and Contact Information
• Full name.
• Email address.
• Phone number.
• Billing address.
• Shipping address.
• Contact information provided through customer service communications.
Order Information
• Products purchased.
• Order history.
• Order number.
• Payment status.
• Shipping information.
• Delivery information.
Bespoke & Tailoring Information
For customers using our bespoke, made-to-measure or tailoring services, we may collect information necessary to provide the service, including:
• Body measurements.
• Garment measurements.
• Fitting information.
• Design preferences.
• Fabric preferences.
• Event information.
• Photographs or videos provided for fitting or production purposes.
• Other information voluntarily provided during the design and tailoring process.
Payment Information
Payments may be processed through third-party payment providers.
PHOEBE Atelier generally does not need to directly store full payment card details where payment processing is handled by a third-party payment provider.
2. HOW WE COLLECT INFORMATION
We may collect information when you:
• Visit our website.
• Create or use an account where available.
• Place an order.
• Complete a checkout.
• Contact us by email.
• Contact us through messaging platforms.
• Request a quotation.
• Book a consultation.
• Provide measurements.
• Participate in fittings.
• Submit a form.
• Subscribe to communications.
• Communicate with our team through official social media or other communication channels.
We may also automatically collect certain technical information when you use our website, such as device information, browser information, IP address, pages visited and general website usage information.
3. HOW WE USE YOUR INFORMATION
We may use personal information to:
• Process and fulfill orders.
• Process payments.
• Arrange shipping and delivery.
• Provide customer support.
• Respond to inquiries.
• Provide quotations.
• Provide bespoke and tailoring services.
• Coordinate fittings.
• Verify measurements.
• Communicate about orders and production.
• Provide order updates.
• Handle returns, refunds or warranty matters.
• Prevent fraud or misuse.
• Maintain website security.
• Improve our products and services.
• Analyze website performance.
• Comply with legal and regulatory obligations.
• Send marketing communications where permitted and where applicable consent has been provided.
4. BESPOKE & MEASUREMENT INFORMATION
Because bespoke and made-to-measure services require personal measurements and fitting information, PHOEBE Atelier may collect and store measurement information necessary to produce the customer's garment.
Customers should provide only information necessary for the requested service.
Measurement information is used for purposes including:
• Pattern development.
• Garment construction.
• Fitting.
• Alteration.
• Order records.
• Customer service.
• Future order reference where appropriate.
5. PHOTOGRAPHS & VIDEOS
Customers may provide photographs or videos for purposes including:
• Measurement guidance.
• Fitting.
• Design consultation.
• Production communication.
• Quality review.
• Customer support.
PHOEBE Atelier will use such materials for the purpose for which they were provided unless otherwise permitted by the customer or applicable law.
If PHOEBE Atelier wishes to use identifiable customer photographs, videos or other personal content for marketing, advertising, social media or promotional purposes, we may request appropriate permission where required.
6. PAYMENT PROCESSING
Payments may be processed through third-party payment service providers.
Payment providers may collect and process payment information according to their own privacy policies and terms.
PHOEBE Atelier does not control the privacy practices of third-party payment providers.
Customers should review the privacy policies of the relevant payment provider when making a payment.
7. SHIPPING & THIRD-PARTY SERVICE PROVIDERS
To fulfill orders, we may need to share necessary information with third parties, including:
• Shipping carriers.
• Delivery providers.
• Customs or clearance providers.
• Payment processors.
• Website and ecommerce service providers.
• Technology providers.
• Customer support providers.
• Professional service providers where necessary.
Only information reasonably necessary for the relevant service should be shared.
8. COOKIES & WEBSITE TECHNOLOGIES
Our website may use cookies and similar technologies to:
• Keep the website functioning.
• Remember preferences.
• Improve website performance.
• Understand website usage.
• Analyze traffic.
• Support marketing activities where applicable.
You may be able to control cookies through your browser or device settings.
Certain cookies may be necessary for website functionality.
9. MARKETING COMMUNICATIONS
Where permitted, PHOEBE Atelier may send promotional communications about:
• New collections.
• Product launches.
• Events.
• Special offers.
• Atelier updates.
• Other relevant brand information.
Customers may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.
Transactional communications relating to an order may still be sent where necessary to fulfill the order or provide customer service.
10. DATA RETENTION
PHOEBE Atelier may retain personal information for as long as reasonably necessary to:
• Fulfill orders.
• Maintain order records.
• Provide customer service.
• Provide warranty or after-sales support.
• Resolve disputes.
• Meet accounting, legal or regulatory requirements.
• Protect our legal rights.
The retention period may vary depending on the type of information and the purpose for which it is retained.
11. DATA SECURITY
PHOEBE Atelier takes reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
Customers should avoid sending highly sensitive information through unsecured communication channels unless specifically requested and appropriate safeguards are available.
12. THIRD-PARTY WEBSITES & SERVICES
Our website may contain links to third-party websites, social media platforms, payment providers or other external services.
PHOEBE Atelier is not responsible for the privacy practices, security or content of third-party websites or services.
Customers should review the relevant third party's privacy policy before providing personal information.
13. INTERNATIONAL DATA TRANSFERS
Because PHOEBE Atelier may use international service providers, personal information may be processed or stored in countries outside the customer's country of residence.
Where required, appropriate measures will be taken in accordance with applicable law.
14. YOUR PRIVACY RIGHTS
Depending on applicable law, you may have rights regarding your personal information, including:
• Requesting access to personal information.
• Requesting correction of inaccurate information.
• Requesting deletion where legally available.
• Requesting restriction of processing where applicable.
• Objecting to certain processing activities.
• Withdrawing consent where processing is based on consent.
• Requesting information about how your personal information is used.
To exercise applicable rights, please contact us using the information provided below.
PHOEBE Atelier may need to verify your identity before processing certain requests.
15. CHILDREN'S INFORMATION
Our website is not intended to knowingly collect personal information directly from children without appropriate authorization.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.
16. CHANGES TO THIS PRIVACY POLICY
PHOEBE Atelier may update this Privacy Policy from time to time to reflect changes in:
• Our services.
• Our website.
• Technology.
• Legal requirements.
• Privacy practices.
The updated version will be posted on this page with the revised effective date.
17. CONTACT US
If you have questions about this Privacy Policy or would like to exercise an applicable privacy right, please contact:
PHOEBE Atelier
18. ACCEPTANCE
By using the PHOEBE Atelier website, placing an order or providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.